Refund policy

**Return Period:** Returns can be requested within 7 days of receiving the item
**Return Conditions:** The item is damaged during delivery, such as damaged packaging or a damaged product
**Return Conditions:** The order is incomplete or items are missing
**Return Conditions:** The wrong product or model was received
**Return Conditions:** The issue or damage was caused by an error on our side
**Unboxing Video:** **An unboxing video is required as proof.** The video must clearly show the package and its condition continuously from the beginning of the unboxing
**Important:** Without an unboxing video, we reserve the right not to accept any return or claim
**Product Condition:** Returned items must be in their original condition and include all accessories, packaging, and boxes, except where the damage was caused during delivery
**Sale Items:** **Sale items, discounted items, and promotional items are non-returnable and non-refundable under all circumstances**

Simply click **“Request a Return”** through the platform and provide the details of the issue along with the required evidence
Our admin team will review the information and supporting evidence before approving the return

Once the returned item has been received and inspected, we will confirm whether the return has been approved
**If approved, the refund will be processed through the platform according to its refund policy and the payment method used**. The processing time may vary depending on the platform and payment provider
**Important:** Refunds will only be processed after the return has been approved, and **shipping fees are non-refundable** unless the return is due to an error or issue caused by our store

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